Shipping and Returns

Shipping costs are always provided to you prior to the completion of a purchase.

To determine the shipping cost (when applicable):

1. Choose “Add to Cart” to place the item(s) into the shopping cart.
2. On “View Cart” page, enter the ship to zip code (if in the U.S.) and shipping method into the Shipping Calculator
3. Hit “Apply”

Once the page reloads, the total will appear (including cost of product, shipping and any other fees/taxes, if applicable). Remember, all charges apply only after the point of order fulfillment.

Reminder:

It is critical to enter a valid shipping method at the time of checkout. An incorrect method of shipping is entered if the message, “The shipping method you specified is not available for your address” appears. In addition, adjust the shipping method if the order contains a shipping charge of $0 and has a destination outside of the contiguous 48 states. For all orders, please choose a valid shipping option to expedite an order and to ensure proper charges. Please be aware that Stateside Equipment Sales reserves the right to alter invalid shipping methods without notice.

Freight delivery is not free nor is a valid shipping alternative for most orders. Please note when a customer improperly chooses Freight delivery, a delay in a shipment’s arrival will occur due to a longer order processing time.

Freight carriers ship merchandise that is above maximum weight and dimension limits for UPS, FedEx and USPS. If an individual product requires Freight delivery, the information is shown on the product page, any additional charges are conveyed to the customer and customer approval of additional costs is required. Please note that volume orders may require Freight delivery that is not displayed on the product page, although free shipping is often available for wholesale and volume purchases. For more information, contact our Equipment Specialists for an Official Price Quote. 

Most in-stock orders ship within 1-2 business days. Orders that require shipment from our vendors or are for custom order products may take slightly longer to fulfill. For faster delivery, please choose an expedited method of shipment at the time of ordering. On the rare occasion an item is not available for immediate shipping, you will be notified with an estimated time of arrival for the item. Once contacted, you may allow the order to continue or make any adjustments, including cancellation, if desired. If an order cannot ship in its entirety, Get it from Bo reserves the right to hold the order until all items are in stock or to send as items become available. 

Tracking provides detailed progress of packages while in transit to their destination. An automated email is sent with a UPS or USPS tracking/delivery confirmation number upon shipment. To check the status of an order, please view our Order Status Page.

UPS Package Tracking

All UPS orders are traceable directly on the UPS website. To track a package on the UPS site, just enter the UPS tracking number in the "Enter Tracking Number" box and select "Submit". UPS scans each package and updates the tracking number with the latest information at each checkpoint. The status of the package displays where the shipment is and, if received, who signed for it (if available) and the time of delivery. Please note, for most orders, that it might take up to 24-48 hours for the first scan to show on the UPS website.

USPS Package Tracking

All USPS packages are traceable on the USPS site. Please note that a USPS delivery confirmation number is not the same as a UPS tracking number. Instead, the USPS delivery confirmation number’s primary purpose is to confirm the arrival of a package to the recipient. Therefore, a USPS delivery confirmation number is not updated as frequently as a UPS tracking number. Once the package arrives, USPS updates the website to reflect receipt, including the time of the delivery and location provided. Please note that USPS uses delivery confirmation numbers with all shipments made via USPS Priority Mail. Delivery time is not guaranteed on packages shipping to Military APO/FPO/DPO addresses.

Contact us if any help is needed with tracking an order. 

Contact us within 30 days of receipt if a package arrives with an item not in the order or the product does not work properly. We will gladly exchange the unwanted item for a suitable replacement. When this occurs, Get it from Bo furnishes a UPS prepaid shipping label to our customers to cover all return shipping charges.

To receive a UPS prepaid label:

1. Please contact us for a Return Merchandise Authorization (RMA) Number. No return or exchange is accepted without an RMA Number.
2. Contact us immediately with detailed information about the source of the issue.
3. A prepaid label is sent from UPS to your e-mail address within 1-2 business days with instructions on proceeding.

Reminder:

Customers are required to fill out an RMA before a label is sent. Please do NOT return product without a UPS prepaid label. No refunds are issued if a customer requests reimbursement for return shipping charges without contacting Get it from Bo for a prepaid return label first or when a prepaid shipping label was provided.

Upon receipt of a completed RMA and a request for a prepaid label, an e-mail is sent to the account provided at the time of ordering with a prepaid shipping label for all items under $1,000. Print out this label, attach it to your box and drop it off at the nearest UPS facility. Get it from Bo issues a call tag for items over $1,000. When a call tag is issued, a UPS truck will make three attempts to physically pick up the package from your ship to address provided at the time of ordering.

Note:

Labels are sent via e-mail by UPS. If you have not received a label as expected, please ensure that the e-mail was not filtered by checking your Spam folder. If the prepaid label still is not received, please contact us.

When the product returns to Get it from Bo, our Returns department will process the RMA in accordance with our Return Policy. Upon inspection, if we determine that the item is not defective, broken, incorrect or that the customer misused the merchandise, Get it from Bo will charge the customer's account the return shipping fees. 

If you don’t want to wait until the damage or loss investigation is completed and you want us to send a replacement item right away, please contact us. We will ship the item right out to you (assuming it is in stock). We will have to charge your credit card for the replacement and will refund the money for your original order once the carrier confirms the shipping damage or loss and pays us the insurance settlement. 

Contact us immediately if the tracking number has no scans for over 48 hours. In addition, contact us if UPS shows a package as delivered that is not in your possession to initiate a claim. Once Get it from Bo opens a claim, UPS may contact the customer within 1-8 business days for more information. UPS also may conduct a detailed investigation in cases of possible mail tampering and postal fraud. Full cooperation is imperative in order to quickly and effectively resolve such issues.

Upon a favorable claim resolution, Get it from Bo may initiate a replacement order and sends an e-mail to the account with the new tracking number once the product has left our warehouse. If an in-stock replacement item is requested prior to a claim resolution, your credit card will be billed, and a refund is only instituted once the lost claim is approved by UPS.

Contact us immediately if the original shipment arrives prior to the resolution of the claim. If the original package arrives at a future date after the delivery of the replacement, contact us immediately for a pick-up at our expense. Keeping this delivery will result in the customer billed for both the original shipment and the replacement order. 

Upon receipt, please inspect the order for any evidence of damage and do not sign for a package without fully inspecting the contents. If there is visible damage to the box, the merchandise or items are missing, kindly refuse the package.

Contact us immediately to initiate a claim if a UPS package arrives damaged with the product number of the affected item(s), the nature of the damage (e.g. shattered, cracked, dented, item missing) and specific information about the condition of the UPS box (e.g. re-taped, poked, contains a hole). If a package was partially accepted, please denote which item(s) were refused. Reseal the shipment and hold on to the original packaging materials for a possible UPS inspection. It is vital that you hold onto the package for up to 30 days. Please do not send the damaged package back to Stateside Equipment Sales as this will result in a denied claim and you will be responsible for all associated costs. If no inspection occurs, you can discard the shipment after the 30 days expire.

Upon a favorable claim resolution, Get it from Bo may initiate a replacement order and sends an e-mail to the account with the new tracking number once the product has left our warehouse. If an in-stock replacement item is requested prior to a claim resolution, your credit card will be billed, and a refund will only be instituted once the damage claim is approved by UPS. 

Please review all information before submitting an order to ensure accuracy. If an order needs revision or cancellation, immediately contact us.  If the order is still in our possession, Get it from Bo will try to fulfill the request. If the necessary change cannot be made before shipping, a Delivery Intercept can be instituted for a $11 fee or the items may be returned per our Return Policy. 

All orders shipping to U.S. Military addresses must comply with U.S. Export Control Laws and Regulations.  Under these laws, all shipments to an APO/FPO/DPO are considered international; therefore, export restrictions are applicable. 

Please feel free to contact us if you have any questions via phone or email.