Get it from Bo - Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@getitfrombo.com. Please note that returns will need to be sent to the following address: 1240 N. Fitzgerald Ave., Suite 118, Rialto, Ca 92376 (714) 485-8206
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@getitfrombo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
What is Our Return Policy?
At Get it from Bo, we prioritize customer satisfaction, which is why our return policy is designed to be straightforward and user-friendly. If you receive a product that doesn’t meet your expectations, you can initiate a return within 30 days of purchase. Our return policy covers most items, ensuring that you can shop confidently. You only need to keep the original packaging and tags intact, as this helps us process your return efficiently.
How to Initiate a Return?
Initiating a return is simple and convenient. You can start the process online through our website. Just log into your account, locate the order you wish to return, and follow the prompts. You’ll receive a return label via email, which you can print and attach to your package. We recommend using a trackable shipping service, so you can monitor your return’s journey. If you have any questions, our customer service team is ready to assist you!
Refund Process Explained
Once we receive your return, our team will inspect the item and process your refund. Because we know customers value fast service, we aim to complete this within 5-7 business days after your return arrives. Refunds will be credited back to the original payment method you used during checkout. For orders that were purchased with a discount or promotion, the refund amount will reflect the price you paid. So, rest assured, your satisfaction is our top priority.
